Shipping policy

When you purchase goods from our Site www.tamaragill.com hereafter known as the Site, the goods will be delivered through one of the following methods:

  1. Digital goods are delivered instantly by an email from BookFunnel to the email address you used at Checkout. If you do not see it, please check your Spam, or if using Gmail, check your Promotions tab.
  2. Paperback Print books are delivered by shipping. Paperback Print books are shipped by BookVault. Print time is usually 3-5 Business Days after Ordering. After books are printed, they are shipped.
  3. Hardback and Bespoke Special Edition Print books are delivered by shipping. Hardback and Bespoke Special Edition Print books are shipped by BookVault. Print time is usually 25-30 Business Working Days after Ordering. After books are printed, they are shipped.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient if physical goods. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

REFUNDS POLICY

Refunds do not apply to the following goods: Digital goods: ebooks and audiobooks. These are instant downloads.

For audiobooks, there is a Soundcloud sample. Listen to it first to see if you like it.

Please choose carefully. Refunds only given if you buy a duplicate item within 48 hours of first purchase in which case the duplicate item will be refunded.

Refunds for physical goods.

We’re unable to accept returns at this time for physical goods. While we understand this may be disappointing, we take great pride in the quality of our products and hope you’ll enjoy them as much as we do. There are no returns for change of mind. Please note that all purchases are final.

Deliveries to all EU countries

We ship to customers in EU countries. For all orders shipped to countries within the European Union (EU) with a total value under 150€ (excluding taxes and delivery), taxes and duties will be paid at checkout. This means that the price you see for the item(s) in your cart is the final price you'll pay, and there will be no additional fees or charges upon delivery. We make sure to follow all EU regulations and guidelines regarding taxes and duties, and we strive to make the checkout process as easy and transparent as possible.